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FAQ About Custom Jewellery

Q: Can you create an idea I have in mind into a piece of jewellery?

Yes, Daniella specialises in custom design jewellery. We will work with you to transform your idea into an exquisite piece of jewellery. We can prepare graphical illustrations and/or a wax model of your design for approval and craft it using high quality materials. You will receive the direct attention of our in-house designer and jeweller who has a wealth of experience in creating beautifully crafted personalised pieces of jewellery for clients around the world.  We would be happy to provide you with an obligation-free consultation to discuss your design.

Q:  Does custom jewellery cost more than ready-to-wear jewellery?

Custom jewellery may cost a little more but you will receive greater value for money and satisfaction from owning a special piece of jewellery tailored to your specific taste and budget. Daniella offers a broad range of jewellery available for immediate purchase as well as personalised custom design service.

Q: I have existing jewellery that I don’t wear but holds sentimental value. Can this be remodelled into a new piece of jewellery?

Yes. At Daniella, we have an in-house designer and jeweller who can assist with transforming your existing jewellery into a beautiful new design reflecting your current taste and lifestyle. This is a great opportunity to bring life back to an old and outdated piece of jewellery, and create a new family heirloom. We welcome you to visit us for an obligation-free consultation.

Q: Why should I choose Daniella? Is there a difference between buying from the internet and from Daniella?

Daniella offers premium quality and service, thus not directly comparable with buying from the internet. We offer wholesale prices on diamonds combined with a full level of service to meet all your jewellery needs. Daniella provides obligation-free consultation and assist you in selecting the perfect diamond for you through to developing a design and setting the stone in a custom designed jewellery. Our service extends beyond the initial purchase and includes complimentary lifetime cleaning and inspection. 

Our diamonds come from a large network of suppliers to ensure the best in quality and value. You can purchase your diamonds from Daniella with total peace of mind, since all our certified diamonds come with from GIA Laboratory.

Q: What if I want to surprise my partner? How do I know what ring size to choose?

We recommend you visiting our showroom to have your finger sized.  If the ring is a gift or a surprise, we suggest that you bring in a ring, measure its inside diameter or trace around the inside of the ring on a piece of paper so we can take a measurement of the ring and work out the finger size. If this is not possible, we could work with you to estimate the ring size and will re-size it afterwards should it not fit.

Daniella offers a special service for engagement rings. In today’s society, many girls like to be involved in selecting their engagement rings. We can provide you with the opportunity to still surprise your partner by proposing to her with a ring from Daniella and return to us to have it altered or select the engagement ring of her choice.

Q: Can I use my own gemstones?

We are more than happy to set your heirloom diamonds or gemstones into your new custom jewellery.

Q: Can I use my own gold?

Yes, we are able to melt your existing gold and recreate it into a new piece of jewellery. We can give you credit for the value of your existing gold towards the total cost your custom order. However, this is only recommended for sentimental reasons, as recycling old gold may cause quality problems. 

Q: What precious metals can I choose from?

You can choose from a range of precious metals for your custom jewellery including platinum, palladium (a platinum metal group), gold (18k, 14k or 9k) in white, yellow or rose and silver. These metals may be combined for two-tone effects.

Q: Can I choose non precious metals?

We specialise in precious metals and do not work with non precious metals such as stainless steel, tungsten, titanium, etc as they require industrial techniques and machinery. 

Q: How long will it take for the piece to be made?

Once the design is approved, it generally takes 2-3 weeks for a new piece of jewellery to be crafted. The timeframe may vary depending on the complexity of the design.

Q: Can orders be placed and shipped interstate and outside Australia?

Daniella gladly accepts orders from interstate and almost anywhere outside Australia. Should you not be available to visit our showroom for a consultation, we can discuss your jewellery design over the phone and email. We have a sophisticated design process which allows us to provide you with highly realistic CAD illustrations of the design for approval via email.

Orders placed interstate are insured and shipped via Australia Post Express or Platinum Post for orders over AU$100. We provide complimentary next day shipping within Australia.

For international orders, Daniella offers free shipping via FedEx International Priority and is guaranteed and insured for door-to-door delivery. Please be aware that shipping rates do not include any local customs, duties, or taxes that may be applied.

Q: Do you guarantee your custom work?

Every piece of custom designed jewellery from Daniella comes with 100% satisfaction guarantee. We will work closely with you to ensure the piece reflects your requirements, obtain your approval on the design before commencing production and make every effort to craft a piece of jewellery that you will be completely satisfied with.  We want to make sure you are happy and our jeweller will not deliver anything that is not to his high standard, which is no less than perfect.